An extensive range of functions for managing orders placed by customers via different channels (phone, e-mail, EDI or website). With the options of flexible process setup, it enhances customer service efficiency and offers precise tracing of order advancement at every stage of management. The solutions in this field mainly include Sales Order Management with a functionally sophisticated Advanced Pricing Management module, as well as Electronic Data Exchange (EDI) and Contract Management. In addition, attention should be drawn to industry-specific solutions, such as the Configurator module (for manufacturers of customized product variants, such as windows or doors), Collection Management (e.g. for clothing companies), or Fulfillment of requisitions (automotive industry).



Advantages for the User in this area:

• Coordination of order management procedures for orders fulfilled within various distribution channels,
• Streamlining processes, mainly including order registration,
• Representation of established price lists and discounting schemes,
• Increased incomes with cross-selling and up-selling support mechanisms,
• Improved transaction security with such control mechanisms as credit limits,
• Reporting sales data in any cross-sections and to any level of detail.

For more information, go to:
http://www.oracle.com/us/products/applications/jd-edwards-enterpriseone/order-management/overview/index.html